Refund policy

Refunds

• Within 7 days of paying, if you used at most 10% of the plan's listings for that cycle, write to us for a full refund.
• If a payment was taken twice, or the plan did not turn on, we refund it in full.
• Refunds go back to the original payment method through Razorpay, usually in 5 to 7 working days.
• After a refund, the plan it paid for ends and the account moves to Free.

How to ask for a refund

1. Open the extension, tap your account (top right) and note the invoice number. Or find it in your invoice.
2. Write to support@sellertoolcart.com from the email you sign in with, with the invoice number or payment id. A reason helps us improve but isn't required.
3. We confirm by email and Razorpay returns the money to the original UPI, card or bank account.

Cancellation

Plans are prepaid and never auto-renew, so there is nothing to cancel: a plan simply ends on its date unless you buy again.